Answers to Your Trashy Questions

How do I contact BagUps if  I am having issues ordering, or my package never arrived, or it arrived damaged?

Email us at and we will respond as quickly as reasonably possible.  We can help you through the ordering process, track your package if it never arrived or arrived damaged, and send you a new order if necessary.

Please reference the order number in the Subject/RE line on your email for faster turn around time.  You or we can also track your package in USPS or UPS with the enclosed links in emails related to your order.

COVID-19 and weather related disasters have all led to delays in supply chain and delivery within the US. BagUps is doing our best to respond to these delays.  

Why does BagUps now encourage that a customer create an account as part of purchasing the product? 

Customers were having difficulty seeing the details of previous or subscription orders when returning to to review and/or edit their orders.  Now they will see all the activity under that account.

Requiring registration also makes each purchase more secure.

Registering an account requires the exact information you had to previously provide at check out except for a one time password and identity verification.     

What do people like most about BagUps®?

We have several components that our customers like:

• Made in America
• Biodegradable
• Patented Dispensing 
• Assembled By Veterans and People With Disabilities
• Veteran Owned
• Subscription Available

My account sign on is not working any more.

When we created our new website we created it on a new platform - so unfortunately you need to create a new account.  We apologize for this inconvenience.

Where are the BagUps components made and where are they shipped from?

Our plastic bags and cardboard boxes are manufactured 100% in New Jersey, and assembled and distributed 100% in New Jersey by Veterans and People with Disabilities.

How are BagUps Biodegradable? 

BagUps® uses an environmentally friendly ASTM D6954 certified, Oxo-Biodegradable bag and recyclable cardboard box which is environmentally responsible and does not pollute the environment. Unlike traditional garbage bags that will pollute landfills for centuries, BagUps Oxo-Biodegradable bags break down in approximate 24-36 months depending on conditions.

Can I have bags automatically delivered?

Yes! Simply sign up for our subscription option on the Buy Now product page. You can choose how many bags and how often you’d like to receive them. And there’s no obligation, stop or change your delivery schedule at any time.

Is BagUps available in larger sizes & does BagUps offer other products?

BagUps now offers 13-gallon and 30-gallon bags that can be ordered through our website.  We can also discuss any other sizes of trash bags that any customer might require.  If you have an immediate need please email us at

Fast Bags Corp, the owner of BagUps, will be offering additional products in the near future that are also biodegradable, made in the USA,  assembled by veterans and people with disabilities, available for subscription, and may use our dispensing system when it adds convenience for our customers.  

Does BagUps sell to businesses?

We currently have several businesses that we supply on a regular basis.  We plan to expand our commercial business over the next few years.  

Will BagUps ever sell regular trash bags and consider sourcing components and/or labor from outside of the US ? 

We are committed to Made and Assembled in the USA,  Veteran Owned, and making a difference for our environment.  We have complete confidence in our manufacturing and distribution partners to deliver the best product in the industry.  In the words of Capt. Jack, "we don't need to go outside the USA."

What makes the BagUps product unique?

We have our 6 components:

• Made in America

• Biodegradable

• Patented Dispensing

• Assembled By Veterans and People With Disabilities

• Veteran Owned and Operated

• Subscription Available.

Most other trash bag product companies have at most 2 of these components. Our refill model also allows customers to get a new of bags right in their mailbox just in time before they run out.  So they never run out of trash bags in the home or the trash can.  As far as we know, no one else has that.  

Do the bags have draw strings?

One reason we do not have draw strings is because that would not allow the bags to have a continuous flow from one bag to the next as you pull up a full bag and the next bag comes up due to the dispensing system. Draw string bags are made for individual bags. Some people ask about wire ties as another option, but we have not been able to find biodegradable ties so decided not to include them in our biodegradable bags.

Our solution is to make a longer bag with a large overhang that makes it easy to take the corners of the bags and tie them into a knot. This allows us to keep our bags 100% biodegradable and in our dispensing system.