Email us at firstname.lastname@example.org and we will respond as quickly as reasonably possible. We can help you through the ordering process, track your package if it never arrived or arrived damaged, and send you a new order if necessary.
Please reference the order number in the Subject/RE line on your email for faster turn around time. You or we can also track your package in USPS or UPS with the enclosed links in emails related to your order.
COVID-19 and weather related disasters have all led to delays in supply chain and delivery within the US. BagUps is doing our best to respond to these delays.