Answers to Your Trashy Questions

Account / Subscription / Delivery Help

How do I cancel or change my subscription options?

You can click on Manage My Account at the top of every page and after you log in, on the right under 'ACCOUNT DETAILS', you will see 'Manage Subscriptions'.  Click on that and you will be able to manage all aspects of your subscriptions.

Can I add more products to my existing subscription?

YES!  You can click on Manage My Account at the top of every BagUps.com page and log into your account.

In the lower right, click on, "Manage Subscriptions" 

In the lower right, click on, "Manage Subscriptions" then
Click on, 'Add a product'

Select the product you want to add

Adjust the settings for your subscription noting:

1 - the order frequency you want this to ship

2 - the date of your first shipment which is initially set to coincide with your other subscriptions or you can change this to any date you want


Then hit, 'Add a product'

That is it!!  You should now see your original subscription and your newly added subscription.

How can I change/update my address or credit card information?

The same page where you can change your subscription there are also options to change your address and credit card information.


Click on Manage My Account at the top of every page and after you log in, on the right under 'ACCOUNT DETAILS', you will see 'Manage Subscriptions'.  Click on that and you will be able to manage all aspects of your subscriptions.

Can I have bags automatically delivered?

Yes! Simply sign up for our subscription option on the Buy Now product page. You can choose how many bags and how often you’d like to receive them. And there’s no obligation, stop or change your delivery schedule at any time.

How do I contact BagUps if I am having issues ordering, my package never arrived, it arrived damaged, or I have any other issues?

Email us at info@bagups.com and we will respond as quickly as reasonably possible.  We can help you through the ordering process, track your package if it never arrived or arrived damaged, and send you a new order if necessary.


Please reference the order number in the Subject/RE line on your email for faster turn around time.  You can also track your package in USPS or UPS with the enclosed links in emails related to your order.


COVID-19 and weather related disasters have all led to delays in supply chain and delivery within the US. BagUps is doing our best to respond to these delays.  

Do I have to subscribe, can I purchase only once to see if I like them?

No, you do not need to subscribe and may purchase any of our products one time with no further obligation.

We do however offer a discounted rate for most of our products when you subscribe over the one time purchase price.  We offer many options on the frequency that you want to receive your subscription shipments.  

You can always adjust the frequency or cancel your subscription by visiting the 'Manage My Account' link at the top of our webpage.

General Product Questions / Information

What do customer like most about BagUps?

We have several components that our customers like:


• 100% Made in America
• ASTM 6954-18 Biodegradable
• Patented Dispensing 
• Assembled By Veterans and People With Disabilities
• Veteran Owned
• Subscription Available

What are the sizes of the bags?

BagUps now offers 13-gallon and 30-gallon bags that can be ordered through our website.

We also have a number of new products in development and can also discuss any other sizes of trash bags that any customer might require.


13-Gallon Bags

13 gallon, tall kitchen size: 24” x 32”

Heavy duty .95 mil thickness

Green color


30-Gallon Bags

30 gallon, multipurpose: 30” x 36”

Heavy duty 1.2 mil thickness

Black color


If you have an immediate need please email us at info@bagups.com

Where are the BagUps components made and where are they shipped from?

Our plastic bags and cardboard boxes are manufactured 100% in New Jersey, and assembled and distributed 100% in New Jersey by Veterans and People with Disabilities.

Do you make any other products?

Fast Bags Corp, the owner of BagUps, will be offering additional products in the near future that are also biodegradable, made in the USA, assembled by veterans and people with disabilities, available for subscription, and may use our dispensing system when it adds convenience for our customers.

In the works:
• Doggy poop bags
• Kitty litter box liners
• More bag sizes - smaller and commercial size bags

• Table cloths
• Drop cloths

• and more!


What makes the BagUps product unique?

We have our 6 components:


• 100% Made and Assembled in America

ASTM 6954-18 Biodegradable

• Patented Dispensing System

• Packaged and Assembled By Veterans and People With Disabilities

• Veteran Owned and Operated

• Subscription Delivery Available


Most other trash bag product companies have at most 2 of these components. Our subscription model also allows customers to get new bags right in their mailbox just in time before they run out.  So they never run out of trash bags in the home or the trash can.  As far as we know, no one else has that.

Do the bags have draw strings?

No we do not have drawstring bags. One reason we do not have draw strings is because that would not allow the bags to have a continuous flow from one bag to the next as you pull up a full bag and the next bag comes up due to the dispensing system. Draw string bags are made for individual bags.

Some people ask about wire ties as another option but we have not been able to find biodegradable ties so decided not to include them in our biodegradablebags.


Our solution is to make a longer bag with a large overhang that makes it easy to take the corners of the bags and tie them into a knot. This allows us to keep our bags 100% biodegradable and in our dispensing system.

Will BagUps ever consider sourcing components and/or labor from outside of the US ?

No, we are committed to being 100% made and assembled in the USA, providing employment opportunities for Veterans and people with Disabilities, and making a difference for our environment.


We have complete confidence in our manufacturing and distribution partners to deliver the best product in the industry.  In the words of Capt. Jack, "we don't need to go outside the USA."

No.

We are committed to Made and Assembled in the USA,  Veteran Owned, and making a difference for our environment.  We have complete confidence in our manufacturing and distribution partners to deliver the best product in the industry.  In the words of Capt. Jack, "we don't need to go outside the USA."

Are your bags scented?

Our bags are unscented. No reason to make our landfills smell like lavender.

What are the measurements and thickness of your bags?

Our bags are generally thicker and stronger than standard store bought bags.

13-Gallon Bags

13 gallon, tall kitchen size: 24” x 32”

Heavy duty .95 mil thickness

Green color


30-Gallon Bags

30 gallon, multipurpose: 30” x 36”

Heavy duty 1.2 mil thickness

Black color

Biodegradable Product Questions / Information

How are BagUps biodegradable? 

BagUps uses an environmentally friendly ASTM D6954-18 certified Oxo-Biodegradable bag and recyclable cardboard box which is environmentally responsible and does not pollute the environment.

Unlike traditional garbage bags that will pollute landfills for centuries, BagUps Oxo-Biodegradable bags break down in approximate 24-36 months depending on conditions.

Are we stopping there?  Heck no!  We are also keeping up with the latest cutting edge processes and innovations and working hard on transitioning our bags to the newest 'Made From Stone' technology.

 Do your bags create microplastics?

Microplastics is a difficult term to define and many governing bodies have different definitions.

The most succinct definition comes from the EU, where they define microplastics as, "plastic that 
 breaks down into smaller and smaller pieces without the goal of changing their chemical structure."

When we state that our products break down into crystals, what we are saying is that we are reducing the molecular weight (MW) of the product by oxidizing the carbon chains that make up plastic, into shorter carbon chains. 
 By doing this, the MW comes down from, an average, of 125,000 Daltons to below 5,000 Daltons.  When a piece of matter is under 10,000 Daltons, it is passable through the cell wall of a microorganism, which makes it digestible and biodegradable Crystals may not be the perfect term to encapsulate all that, so we will work on coming up with a better term that conveys everything quickly to a reader.  

The goal of our biodegradable bags is to make sure plastic has an insurance policy against it ending up in the wrong place and causing harm, especially in the environment.  Our customers understand this desire to protect, which is why we've seen such success with these particular products.  We aren't trying to pull the wool over anyone's eyes, so I'll try to be clear about what our goals are with this bag.  

Our bags are completely recyclable, which is great, except for the fact that plastic film is widely under recycled, and trash bags even less so.  A trash bag that ends up in the landfill is also a good thing.  This is the destination we expect our trash to go to and for it to be completely contained without getting out into the environment.  The issue we as a society have is when plastic gets into the environment.  That's where our biodegradable "insurance policy" sets up apart from other bags out there.  I can't speak to other biodegradable technologies, all I can do is speak about our own, but when a piece of plastic from our products makes it into the environment, we have independent, third party, ISO 170255 accredited laboratory testing that says it will fully biodegrade in less than 3 years.  Comparing that to a normal product that doesn't contain the technology we use, it will take upwards of 50 -1000 years.

I'm not saying that our products are the end all, be all goal.  But it's a step in the correct direction.  We at BagUps are constantly looking for new ways to improve our products, and we have some exciting products in the development pipeline that we can't wait to share with you.  But right now, this is the best thing we can offer for the market that also truly helps the environment when a product of ours is irresponsibly disposed of.

Are your bags biodegradable and/or compostable? 

Our regular 13 and 30- gallon bags are biodegradable, not compostable.  Compostable bags break down too fast sometimes in the trash can when exposed to hot wet trash like coffee grinds, soups, etc.

Our new Doggie Poop-Ups are compostable under certain composting environments.  You can read and learn more about those conditions HERE

Do your bags have drawstrings?

No we do not have drawstring bags.  One reason we do not have draw strings is because that would not allow the bags to have a continuous flow from one bag to the next.  As you pull up a full bag, the next bag comes up due to the dispensing system.  Draw string bags are made for individual bags.

Some people ask about wire ties as another option but we have not been able to find biodegradable ties so decided not to include them with our bags.


Our solution is to make a longer bag with a large overhang that makes it easy to take the corners of the bags and tie them into a knot.

Are your bags compostable?

No we do not have drawstring bags.  One reason we do not have draw 

Company Questions / Information

How did BagUps come about?

BagUps founder, Air Force Capt. Jack Licata while serving full time had office duty once a month and that included emptying trash cans.

He kept thinking, 'Why are the replacement bags not easily accessible?",  "Why does this have to be so messy?", and thought all these plastic bags certainly aren’t doing our environment any favors. He wondered why no one ever thought of a tissue box for trash bags?


Instead of looking in your kitchen cabinet for the next bag, you just pull one out and the next one pops up ready to use. And he thought, why not make them eco-friendly at the same time.

I hear you speak of 'our mission', what is that mission?

Our mission is to make a difference one bag at a time.

That means:

                    - use the most environmentally friendly bag we can source domestically

                    - make a difference for the disabled community

                    - reduce our carbon footprint

                    - make it easier on the persons who's job it is to change the trash

                    - make our products 100% in the USA

Why don't you sell in stores or on Amazon?

We only sell online for several reasons.


The cost is lower without a store markup and in fact we actually reduce the carbon footprint in a few ways.


Our products:


  ⦁ are generally delivered by USPS and are they coming to your house already

  ⦁ do not need to be trucked from our manufacturer to multiple warehouses

  ⦁ do not need to be trucked from warehouses to multiple stores

  ⦁ are delivered directly to your house


This means there is a minimal amount traveling by you and trucks to and from multiple locations. All that traveling adds up and by us selling direct reduces all those extra trips when getting our bags to you.


We also reduce waste by eliminating extra packaging some retailer need and the only thing you get extra is a cardboard box or USPS mailer the bags are shipped in and both are recyclable.


So we are actually reducing the carbon footprint in all our processing.


Why do you seem to only be on some TV channels/ shows, do you pay to be on their shows?

We have never paid to advertise on any TV channel/show, print or online magazine, or newspaper.


Several networks and shows have found our company and thought our mission and product was worth presenting to their viewers.


These include MSNBC, Bloomberg, CNN, CT2, LA2, Fox, etc.


We will gladly go on any network, show, or outlet that wishes to help us promote our mission of saving the environment and to employ Veterans and People With Disabilities.

If you want to help us spread our mission and to see us on networks/shows that you watch, please contact us at info@bagups.com